Ordering Info Customer Care Our Products Ordering Info Shipping & Delivery Warranty-Returns FAQ's How to Order We make ordering as easy as possible, simply browse our products to find what you are looking for. When you have decided on an item, make your selections for the available options such as size, wood and finish. Update the quantity you wish to order if it is more than one and then click on the "Add to Cart" button. You will then be taken to your shopping cart where you can modify your selection using the "Edit Options" link, calculate shipping with the "Add Shipping" link, continue shopping on our website for more items with the "Continue Shopping" link or proceed to checkout to pay for your order by clicking on the checkout button. Secure Payment Options We offer three easy ways to pay for your order. To use your credit or debit account, click on the "Checkout" button and you will be taken to our secure checkout for payment processing, where you will enter your purchase information. You may also pay with your PayPal account, click on the "Pay with PayPal" link and you will be guided by PayPal to process your order using your PayPal account information. We also offer the ability to use your Amazon account for quick and easy payment processing, click on the "Amazon Pay" link and use your Amazon credentials. Order Correspondence Once you have processed your order, you will be taken to an order confirmation page, where the details of your order are displayed. You will also recieve an email from our website with your order details. Within one business day, you will recieve a confirmation email for your order. Please check the details listed along with your product options to ensure they are correct. If you need to make changes or corrections, please respond to the confirmation email with your information. Email correspondence will come from support@poplastwoodworks.com, please set us as a safe sender to ensure reliable communication from us. If you have not received an email from us, please check your junk email folder. Change or Cancel Your Order If you need to change or cancel your order, please Contact Customer Care as soon as possible. We are happy to work with you no matter the situation. If your order has not started production, we can easily update your order or cancel it if needed, without any fees. Orders that are changed or cancelled after production has begun may subject to a restocking fee up to 25% of the order value. Production Time Everything we sell is made to order by one of our skilled craftsmen, due to all the variations available for each product we sell, we do not keep finished products in stock. When you place your order, you are put into a production schedule, and orders are completed in the order that they are placed. Our turn around time for production is about two weeks, sometimes a little longer when are really busy. If there is a delay or we are backed up on orders, we will notify you with a production update email. Orders generally ship one to two days after your completion date. Modifying Our Products If you would like to modify one of our products to better suit your needs, please Contact Customer Care to make a request. This would include simple sizing or finishing modifications to our products. We will determine a new price for the modifications you wish to make and provide a quote for your order. To purchase your modified item, you will be given a link to process your order. Modified products are subject to our Terms and Conditions for custom products and are not returnable. Checking Your Production Status You may check on the status of your order at anytime by emailing us from our Contact Customer Care, please include your four digit order identification number, or simply reply to your confirmation email with your query. If we have a question about your order or need to update your completion date, we will email you. When your order has been shipped, you will receive an email with your shipping details, estimated delivery date and a tracking number.
